I’ve been helping a disabled friend with her billing troubles with British Gas. I feel a little responsible because I advised her to go with a fixed deal with British Gas.

So for her first week British Gas charged for 4756 kWhs of gas. We complained and asked for a proper review. Their review wasn’t clever enough to realise that Ofwat’s average gas use for 1-2 people in a flat or house is 7500 kWhs a year or that my friend’s only gas appliance – a combination boiler rated at 24 kW max – is simply not capable of using that much gas in a week. There are also mistakes on the bill, in statements of gas used and transactions.

So I rang up to ask about these issue, put on hold many times and disconnected at 27 minutes and 5 seconds. British Gas has a poor reputation for dealing with complaints apparently.

We will be threatening legal action.

So there you go British Gas, my review ;)

13/5/25: I don’t have the figures to hand and think that the 4756 kWhs was instead just short of 5000kWhs for a week, more like 4986.