Sweet baby Jesus, I’ve been pursuing a complaint recently against my social housing provider. The underlying issue is not that serious – the encapsulation and isolation of very low risk asbestos being inadequate, not being monitored and managed properly. Water on my floor damages it, which I think means that it’s quite useless. It’s also no good as a floor – you should be able to get your floors wet without them getting damaged. I’ve gone in quite strong because I see an effort to avoid an audit trail – everything done by phone, no documentary evidence – and a refusal for me to challenge decisions except through the complaints procedure, surveyor ringing me before 9 on a Monday morning and calling me back when I hang up on her.

So I got a reply at stage 1 from a fairly senior official at the council. It’s a rubbish reply – a total rejection of everything and failing to address points when all points raised should be addressed. It also neglects to mention that an asbestos inspection is 5 years overdue.

It contains a sentence “Also just to clarify (followed by total BS that doesn’t clarify at all)”. Blessed Mary, mother of Jesus, WTF are they hiding with the complaint that they want shut down, ended, terminated immediately with absolutely no faults admitted? Hehe, insane Tony went on about how he deserved some respect …