https://www.bigissue.com/news/social-justice/disability-benefits-claimants-unacceptable-service-dwp/

Disability benefits claimants are experiencing “unacceptably poor service” from the Department for Work and Pensions (DWP), according to a damning report from the Public Accounts Committee.

It said that it is “concerning that DWP is not providing a decent service to all its customers, who include some of the most vulnerable in society and some of those with the most complex needs”.

In particular, it said claimants of disability benefits including personal independence payment (PIP) and employment and support allowance (ESA) are receiving an “unacceptably poor service”.

This has the potential to be “detrimental” for people who are already facing “real pressures in their daily lives”, the report found.

It is released as the government continues to pledge to slash the welfare bill, with a particular focus on the growing numbers of people claiming disability benefits.
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https://www.bigissue.com/news/social-justice/disability-benefits-claimants-unacceptable-service-dwp/