https://morningstaronline.co.uk/article/complaints-about-social-housing-repairs-soar
Houses under construction on a housing development in Basingstokehttps://morningstaronline.co.uk/article/complaints-about-social-housing-repairs-soar
THE government came under pressure to let tenants withhold rent over disrepair today, after complaints from social housing residents jumped by over 40 per cent.
A report by the Housing Ombudsman revealed it had to intervene 26,901 times between April 2024 and March 2025 in disputes about landlords’ failings.
Property condition was the most common complaint category, with complaints about repairs soaring by 43 per cent.
Over 40 per cent of the £5.4 million compensation ordered was for failures in handling leaks, damp and mould.
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