Energy firms face Ofgem investigation over number of households forced onto pre-payment meters

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Image of cash and pre-payment meter key
Image of cash and pre-payment meter key

ENERGY firms face an Ofgem investigation over a “concerning” rise in the number of struggling households being forced onto prepayment meters.

The regulator said yesterday that it would also consider taking legal action if firms are found not to have taken due care when moving customers onto the more costly meters.

Customers who fail to keep the devices topped up with money have their electricity and gas cut off.

In recent months, hundreds of thousands of households have been switched onto prepayment metres, often unwillingly, after falling behind on their bills.

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