Thames Water

Vast majority of public do not trust water companies, new research shows

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Image of a burst water main.
Image of a burst water main.

https://leftfootforward.org/2024/04/vast-majority-of-public-do-not-trust-water-companies-new-research-shows/

‘There is a growing perception that the water industry cares more about profit than the service it provides.’

Public trust in water companies has hit a new low. Less than one in four people believe water companies will help protect the environment.

Just 23 percent of water consumers in England and Wales say they trust their water companies to “do what’s right for the environment,” marking a 9 percent drop from 31 percent two years ago.

These were the findings of a consumer survey commissioned by Ofwat and the consumer watchdog Consumer Council for Water (CCW). The Savanta study was conducted between December 4 and 18, 2023. It surveyed 2,399 UK adults in England and Wales.

The research found that satisfaction with the quality of water services has fallen to 58 percent from 65 percent in 2021. Similarly, consumer satisfaction with wastewater and drainage services has dropped to 49 percent from 56 percent.

The water regulator Ofwat says the findings underscore the importance of the need for a transformative change in the water sector, so that it “delivers better outcomes for customers and the environment.”

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https://leftfootforward.org/2024/04/vast-majority-of-public-do-not-trust-water-companies-new-research-shows/

Continue ReadingVast majority of public do not trust water companies, new research shows

Fresh crisis for Thames Water as investors pull plug on £500m of funding

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https://www.theguardian.com/business/2024/mar/28/fresh-crisis-for-thames-water-as-investors-pull-plug-on-500m-of-funding

In July, Thames Water had agreed £750m of funding, with the first payment expected to be made on 31 March. Photograph: Maureen McLean/Shutterstock

Decision raises concerns about financial future of UK’s biggest water company

Investors at Thames Water have pulled the plug on £500m of emergency funding, raising concerns about the financial future of the country’s largest water company.

The beleaguered utilities firm announced this morning that its shareholders had refused to provide the first tranche of £750m funding set to secure its short-term cashflow, after the company had failed to meet certain conditions.

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The crisis for Thames Water comes after devastating data on the scale of raw sewage discharges into rivers and seas this week.

Thames Water, who admit in their business plan they have been “sweating assets”, oversaw a 163% [increase?] in the duration of sewage dumping into rivers as their creaking infrastructure failed to cope with rainfall levels.

Thames is also at the centre of a major investigation by the water regulator Ofwat into sewage dumping from its treatment works, which could lead to massive financial penalties being imposed on the company.

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Thames Water said on Wednesday that investors believed the conditions of funding had not been met and the £500m of new equity would not be handed over in the coming days.

A statement on behalf of Thames’s shareholders appeared to blame Ofwat: “After more than a year of negotiations with the regulator, Ofwat has not been prepared to provide the necessary regulatory support for a business plan which ultimately addresses the issues that Thames Water faces. As a result, shareholders are not in a position to provide further funding to Thames Water.

“Shareholders will work constructively with Thames Water, Ofwat and government on how to address the consequences of Ofwat’s decision.”

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https://www.theguardian.com/business/2024/mar/28/fresh-crisis-for-thames-water-as-investors-pull-plug-on-500m-of-funding

Continue ReadingFresh crisis for Thames Water as investors pull plug on £500m of funding

Thames Water lobbying government to let it increase bills by 40%

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Image of a burst water main.
Image of a burst water main.

https://www.theguardian.com/business/2024/feb/28/thames-water-lobbying-government-bills-dividends-fines-breaches-taxpayer-bailout

UK’s largest water company also calls for dividend payouts and lower fines for breaches to avoid taxpayer bailout

Thames Water has been lobbying the government and regulators to let it increase bills by 40%, pay lower fines for breaches and keep paying out dividends as part of efforts to avert a taxpayer bailout, according to a report.

The UK’s largest water company was trying to strike a deal with the watchdog Ofwat that would give it permission to charge customers more to avoid having to be taken over by court-appointed special administrators, the Financial Times reported.

That plan would give Thames Water permission to increase bills by 40% by 2030, while also offering more leniency around regulator fines and rules around the dividends it can pay to shareholders.

It comes as the company, which serves more than 15m households, attempts to deal with a debt pile of £14bn and widespread criticism over sewage dumping.

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https://www.theguardian.com/business/2024/feb/28/thames-water-lobbying-government-bills-dividends-fines-breaches-taxpayer-bailout

Continue ReadingThames Water lobbying government to let it increase bills by 40%

Here’s why the accounts of water companies are deceptive and need investigating

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https://leftfootforward.org/2023/08/heres-why-the-accounts-of-water-companies-are-deceptive-and-need-investigating/

Parliamentary committees need to investigate water company accounting, especially as they are continuing with the practices that brought down Carillion.

Image of a burst water main.
Image of a burst water main.

Prem Sikka is an Emeritus Professor of Accounting at the University of Essex and the University of Sheffield, a Labour member of the House of Lords, and Contributing Editor at Left Foot Forward.

Ever since its privatisation in 1989, the water and sewage industry in England and Wales has set new standards in ripping people off.

Profits are made by not plugging water leaks and by dumping tons of sewage in rivers and seas. More than one trillion litres of water is lost to leaks from crumbling pipes each year. In 2022, raw sewage was dumped into rivers and seas 824 times a day, nearly 301,000 times a year over 1.75m hours. Despite higher demand, no new reservoirs have been built since privatisation. With captive customers and no competition, companies have hiked charges by 40% in real terms. The biggest winners are shareholders. More than 90% of the nine water companies are owned by overseas investors.

Since privatisation, companies have paid £72bn in dividends and another £15bn is expected by the 2030. These are largely funded by over £60bn of debt. To soothe public anxieties, Ministers claim that since 1989 water companies have invested £190bn. Such claims need to be treated with caution as the companies have a history of murky accounting practices.

Thames Water is England’s’ biggest water company. Since 2010, it has been sanctioned 92 times by the regulators and paid fines of £163m. Since privatisation, it has paid £7.2bn in dividends and has debts of around £14bn.

Taking cue from the water company, in June 2023 a Minister told parliament  that “Thames Water itself has not paid any dividends for the last six year”.  Of course, water companies are not operating as not-for-profit organisations and are masters of financial engineering and obfuscation.

Page 43 of the company’s 2022-23 financial report describes £45m payment (£37m for 2022) to its immediate parent company Thames Water Utilities Holdings Limited as “dividend” which then forwards it to Thames Water Utilities Limited and is still described as “dividend”. The same page then claims that it is not really a dividend because its purpose is to “solely to service debt obligations and group related costs of other companies within the wider Kemble Water Group”. Page 22 of the 2022 accounts of Thames Water Utilities Holdings Limited shows “Dividend Income” of £37.1m. Anything described as a “dividend” in the accounts is a dividend and in the last two years alone this amounts to £82m (£45m + £37m). Since privatisation, vast amounts are likely to have travelled via this route to the company’s ultimate controllers but are not included in the £7.2m of dividends.

Yorkshire Water is also engaged in sleight of hands. Since 2010, it has paid £1.2bn in dividends and claims to have stopped paying dividends from 2017-18. However, page 137 of its 2022-23 financial report states that the company paid £62.3m “dividends” to its parent company. Its 2021-22 accounts (page 99) state that “the Board of Yorkshire Water has approved the payment of £52.6m in dividends.”

… [article continues discussing Water companies’ financial obfuscation.]

https://leftfootforward.org/2023/08/heres-why-the-accounts-of-water-companies-are-deceptive-and-need-investigating/

Continue ReadingHere’s why the accounts of water companies are deceptive and need investigating

Business as usual as Starmer proves his loyalty with every rightward move

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Image of Keir Starmer sucking up to the rich and powerful at the World Economic Forum, Davos
Image of Keir Starmer sucking up to the rich and powerful at the World Economic Forum, Davos

https://www.counterfire.org/article/business-as-usual-as-starmer-proves-his-loyalty-with-every-rightward-move-weekly-briefing/

Lindsey German on … [Keith Starmer] , the establishment’s friend …

The fate of Thames Water should be the end of the privatisation model pioneered by Thatcher in the 1980s. The major utilities and public companies were sold off at undervalued prices, their shares rapidly snapped up by big corporations and investors, prices for consumers rose rapidly, and profits went to shareholders, not to investment. That’s why today the common refrain about most parts of public life in Britain is that nothing works. And it is epitomised by Thames Water drowning in debt and likely to be taken back into public ownership temporarily.

But any form of nationalisation is going to be resisted to the bitter end, not just by the greedy privatised companies themselves, but by the Tories and the increasingly right-wing Labour Party under Keir Starmer. The cheek of the privatised companies was illustrated when the head of another, Severn Trent, convened a meeting of all the water firms to explicitly discuss ways of resisting nationalisation. And it’s no use going to the supposed regulators for help. As the Observer reported, ‘27 former Ofwat directors, managers and consultants [are] working in the industry they helped to regulate, with about half in senior posts.’ So a number of those regulating the industry have moved over to take lucrative positions in…. the privatised water companies.

While investors take the money and run, working class people are left with dire and expensive services that fail frequently because there is no investment. The water companies are publicly disgraced because of their dumping of sewage in rivers and seas, rather than invest in new treatment plants. But in London (and no doubt elsewhere) there have been several burst water mains, risking lives as they cause disruption sometimes for months, because of lack of investment. In the southeast of England, drinking water supplies have failed ‘because of the hot weather’, in what must be the lamest excuse from a company supposed to provide just that.

The answer from government and industry alike is that future investment will have to be paid for by us, through much higher bills and higher taxes. Already gas and electricity is beyond affordable for millions. But the energy companies will set the benchmark for other industries as profits are protected. No wonder nearly 13 million adults struggle to pay bills.

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https://www.counterfire.org/article/business-as-usual-as-starmer-proves-his-loyalty-with-every-rightward-move-weekly-briefing/

dizzy: Under Capitalism failing companies would normally go bankrupt so that the companies’ debts would be transferred to it’s creditors. This is not the case with the banks in the banking crisis of 2008, the energy companies failures of recent years and it looks like failing water companies now. Instead of the companies creditors shouldering the debt as part of the normal process, the poor public is instead burdened with it. This is great for the banks of course because it means that they can borrow without any risk of default, knowing that they will profiteer from the public regardless.

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Take Thames Water into public ownership petition amasses tens of thousands of signatures

Continue ReadingBusiness as usual as Starmer proves his loyalty with every rightward move