Nicola Shaw received remuneration from Kelda Holdings as well as Yorkshire Water. Photograph: Graham Turner/The Guardian
Company says extra payments relating to work for Kelda Holdings were covered by shareholders not billpayers
The boss of Yorkshire Water, one of Britain’s biggest water suppliers, has received £1.3m in previously undisclosed extra pay since 2023 via an offshore parent company, the Guardian can reveal.
Nicola Shaw received £660,000 from Yorkshire Water’s Jersey-registered parent company, Kelda Holdings, in the 2023-24 and the 2024-25 financial years. The size of the fees was not disclosed in the annual report of the regulated subsidiary, Yorkshire Water Services.
The utility company at first refused to detail the pay Kelda Holdings had awarded Shaw, saying the parent company was a “private entity registered in Jersey and subject to separate disclosure frameworks”. Only after the Guardian raised questions about the ability of MPs and bill payers to scrutinise the pay awarded did the company reveal the amount of the two payments.
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Gary Carter, the national officer for GMB, a union representing water workers, said: “This is another case of water companies not listening to the outrage and concerns of the public over the payment of unjustifiable salaries.
“The fact that this salary is hidden and not transparent just further undermines the reputation of water companies. This sort of behaviour has got to end.”
April 2023 Surfers Against Sewage and Extinction Rebellion protests in St Agnes, Perranporth, Truro and Charlestown which unveiled spoof Blue Plaques to the MPs and Conservative Government who allowed raw sewage to be dumped in the sea (Image: Surfers Against Sewage)
Thames Water delivering a temporary water supply from a tanker, August 2022
ENVIRONMENTAL charity River Action filed a legal challenge today against the government’s lack of preparation for temporary nationalisation of floundering water companies.
The group argues that Environment Secretary Steve Reed has acted unlawfully by failing to develop or publish policy on when he would put failing firms into special administration.
Campaigners pointed to Thames Water as a clear candidate for special administration, citing repeated breaches of its statutory and licence obligations.
Thames was revealed earlier this month to be the worst polluter of all the water firms in Britain, accounting for 44 per cent of incidents classified as “serious.”
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River Action head of legal Emma Dearnaley said: “The government has the power but won’t use it, or even explain when it might trigger this process.
“Apparently, the government has no policy at all. That’s a fundamental failure of transparency and accountability — and it’s unlawful.”
She added: “We need water companies that serve customers and protect our rivers, not prioritise financial returns to investors.
England’s privatised water industry may one day be considered a textbook case study of failed corporate responsibility, regulation and governance. The Cunliffe review, the recent report into England’s privatised water industry, concluded that the financial regulator, OfWat, needs to be disbanded and a new water regulator will be introduced.
For that to work effectively, better pollution monitoring and more clearly defined pollution incident criteria are essential. While politicians and water companies have claimed to be reducing pollution incidences, they might not strictly be tackling sources of pollution, so communications must be carefully scrutinised for disinformation.
The UK’s environment minister Steve Reed MP has described the water industry as “broken”. The public have rising water bills. Water companies owe over £60 billion in debts and have left the country with uncertain water security in the face of climate change.
The Environment Agency (EA) in England recently announced that serious pollution incidents in 2024 rose by 60% to 75 from 47 in the previous year. The EA classifies pollution incidents using a four-point scale called the common incident classification scheme. Trained EA officers consider the evidence reported via their incident hotline to assess its credibility and severity.
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Category 1 is for major incidents, 2 for significant, 3 for minor incidents and 4 for no impact. Category 1 and 2 typically involve visible signs of dead fish floating. For salmon, if more than 10 adult or 100 young fish are dead, this is category 1. With fewer than ten adult and 100 young fish dead, it’s category 2.
No dead fish, no serious problem? The EA can also record damage on protected habitats as “pollution incidents” but these are harder to substantiate without investigative research that takes time and money.
Last year, more than 450,000 sewage discharges were recorded by event duration monitors. These are devices fitted to the end of overflow pipes that indicate when and for how long they have been discharging.
These discharges represent 3.6 million hours of untreated sewage going into our rivers and coasts. These contain chemical contaminants including pharmaceuticals, detergents and human pathogens. Only 75 incidents were recorded as serious or significant in 2024. Another 2,726 were classed as minor.
So lots of sewage discharges are not being classified as pollution incidents, despite containing pollutants. The EA advises its investigating officers to “record substantiated incidents that result in no environmental impact, or where the impact cannot be confirmed, as a category 4”.
The EA has been criticised for turning up late to 74% of category 1 and 2 pollution incidents and for being pressured to ignore low-level pollution – all claims that they have denied. However, they admit they are constrained by finances. Any new regulator must be adequately resourced and independent.
Pollution isn’t always classified as an official pollution incident. YueStock/Shutterstock
In their recent report into pollution incidences, the EA states that they respond to all category 1 and 2 (serious and significant) water industry incidents and will be increasing their attendance at category 3 (minor) incidents. They highlight that more inspections will identify more issues. This shows some acceptance that the more incidents they attend, the more would be substantiated or recorded appropriately.
Most sewage discharges would not have been reported to, or recorded by, the EA as pollution incidents because they were permitted discharges from combined stormwater overflows. Water companies are allowed to discharge untreated wastewater under exceptional rainfall or snowfall conditions to prevent sewage backing up through the pipes.
Extra water flow in rivers from rainfall is meant to dilute chemical contaminants in wastewater. However, some discharges can last days or weeks. The EA is currently investigating whether water companies have been breaching their permits and discharging untreated wastewater when there is low or even no rainfall.
What counts as pollution?
The UN classifies pollution as “presence of substances and energy (for example, light and heat) in environmental media (air, water, land) whose nature, location, or quantity produces undesirable environmental effects”. This definition differs markedly from the EA’s working definition of pollution incidents.
Many sewage discharges containing low concentrations of pollutants won’t kill fish but might still be harmful to fish larvae or small insects, for example.
However, the broad picture from EA data is that invertebrate communities at least are in a better state than they were three decades ago before wastewater treatment plants were upgraded following the EU’s Urban Wastewater Directive.
Some pollutants bioaccumulate through the food chain, so they become concentrated in top predators such as orcas. Some chemicals mimic reproductive hormones even in low concentrations and can feminise fish, for example. High levels of nutrients from agriculture and sewage in rivers can cause fungal diseases in seagrass meadows.
Other families of chemicals build up in wildlife and people, such as persistent “forever chemicals”, much of which comes from wastewater discharges. Continued discharges of antibiotics into waterways might not be classified as pollution incidents but still pose a substantial risk to human and ecosystem health through bacteria developing antibiotic resistance.
The government has just committed to cut sewage pollution by 50% by December 2029 based on 2024 data. But it’s not yet clear whether these involve cutting the frequency of discharges, the duration or both.
This data could also be manipulated so that a large number of small discharges can be consolidated into one official discharge event. Currently, the volume of discharges from stormwater overflows isn’t known. Without this vital data we can’t ascertain the risk posed by their contaminants.
“Expecting a different form of regulation to fix the water industry is, frankly, rearranging the deck chairs on the Titanic. Not only that but the majority of the public are going to be expected to pay more in bills, as we watch the industry continue to sink under the failed model of privatisation.
“The government deliberately left out the option of public ownership from the review, but that’s the only real way to get the water industry to clean up its act, end millions being siphoned off for huge CEO salaries and shareholder dividends and instead see this money invested into ending sewage dumping and fixing leaks.”
A tanker pumps out excess sewage from the Lightlands Lane sewage pumping station in Cookham, Berskhire
CALLS to nationalise the water sector intensified yesterday after it emerged that serious pollution incidents in England jumped by 60 per cent last year.
The Environment Agency reported 75 major incidents that fell under categories one and two, which can severely harm the environment and human health.
Serious incidents doubled from 14 to 33 at crisis-hit Thames Water, the watchdog found.
Southern Water was responsible for 15 of the incidents and Yorkshire Water for 13.
Pollution incidents across all categories had increased by 29 per cent, with 2,801 recorded last year.
Thames Water recorded the most incidents again at 523, followed by Anglian Water (482) and United Utilities (376).
The rise was attributed to underinvestment in new infrastructure, poor asset maintenance and reduced resilience due to the impacts of climate change.
We Own It founder Cat Hobbs said the figures “are the latest indicator of a water sector in total chaos.
“The roots of this chaos extend all the way back to when Thatcher privatised water in the 1980s — effectively flogging the family silver for a quick buck.
“Since then, private shareholders have stuffed their pockets with gold, amassing £80 billion in payouts.
“They’ve killed our rivers and let the infrastructure crumble, while bill-payers pick up the tab.
“Recent research shows that the cost of public ownership could be close to zero. This solution could also save the public £3-5bn a year, making publicly owned water a source of income for the Treasury.”
Thames Water delivering a temporary water supply from a tanker, August 2022
